GuideWelcome to Our Hospital: A Gentle Guide to Your Care
(Information for Our International Patients)
Welcome! We are fully committed to providing you with safe, high-quality, and comforting medical care. To help ensure your visit is as smooth and comfortable as possible, please take a moment to review this helpful guide.
I. Preparing for Your Visit
Your Identification
Please bring your valid Passport or Residence Permit.
Your Medical History
To help our doctors understand your health better, please bring any previous medical records, lab reports, or imaging files (such as CT, MRI, or X-rays).
A list of your current medications, known allergies, past surgeries, and immunization (vaccine) records would also be incredibly helpful.
Booking Your Appointment
To ensure we can arrange a dedicated translator for you, prior booking is highly recommended.
You can easily book online, via phone, or in person. Please provide your passport details and email address. Once confirmed, an Appointment Confirmation Letter will be sent directly to your email.
Appointment Lines: 020-6187 6137 | +86-13560090895 | +86-13480208209
II. Registration & Check-In
Upon arrival, please present your Appointment Confirmation Letter at the Main Outpatient Hall or the International Medical Center to set up your medical card and complete registration.
Please let our reception team know if you hold commercial health insurance or international direct-billing insurance.
III. Language Support Services
We Speak Your Language: To make you feel right at home, our hospital offers dedicated medical escorts and professional translators. We provide seamless, full-process language support in English, Bengali, Indonesian, Russian, Vietnamese, Arabic, French, Korean, Mongolian, and more.
IV. Billing & Insurance
Accepted Payment Methods: For your convenience, we accept RMB Cash, international credit/debit cards (Mastercard and Visa), as well as WeChat Pay and Alipay.
Navigating Your Insurance:
Direct-Billing Insurance: Please present your insurance card at check-in so we can assist you with the pre-authorization process.
Self-Pay & Reimbursement: If your insurance does not support direct billing, please inform us before your consultation. You will need to pay out-of-pocket first. We will gladly help you gather all official invoices, itemized bills, and medical records needed for your reimbursement claim later.
V. Your Step-by-Step Care Journey
Registration → Triage (Pre-examination) → Waiting Area → Doctor's Consultation → Prescriptions/Tests Ordered
Diagnostic Tests: Follow our staff's friendly guidance for blood work, imaging, or endoscopies.
Next Steps: Pharmacy pickup, treatments, or inpatient admission will be arranged smoothly for you.
Follow-ups: Please schedule your next visit according to your physician's personalized medical advice.
VI. Inpatient (Hospital Stay) Accommodations
An initial deposit is required upon admission, which can be paid in local or foreign currencies.
We offer thoughtful, value-added services to make your stay comfortable, including tailored meal plans, caregiver assistance, and ongoing translation support (some services may incur an additional fee).
Discharge Process: Settling your final bill → Receiving your Discharge Summary & Medication Guide → Collecting your commercial insurance paperwork.
VII. Important Health & Safety Reminders
Your Safety First: Please be sure to disclose any drug or food allergies, pre-existing medical conditions, or pregnancy to our medical team.
Medication Safety: Please take all prescribed medications exactly as directed by your doctor. Do not adjust your dosage on your own.
In Case of Emergency: If you or a loved one experiences severe chest pain, heavy bleeding, loss of consciousness, or major trauma, please go directly through our Emergency Green Channel.
Public Health: In compliance with local health regulations, any infectious diseases must be truthfully reported. Thank you for helping us keep our community safe.
VIII. Our Special Care & Signature Services
Travel Assistance: We offer airport pickup/drop-off services and local Guangzhou travel guides to make your journey stress-free.
Visa Support: We provide documentation and assistance for your visa applications and extensions.
Spiritual Care: We respect all faiths and provide support services for various religions, including Buddhism, Islam, Christianity, Catholicism, and more.
Hong Kong and Macao Medicine and Equipment Connect: As a designated medical institution under this official initiative, we have direct access to internationally innovative medications and medical devices, offering you treatment plans that align with global standards.
24/7 Emergency Care: Our international green channel is open around the clock, ready to provide prompt medical attention whenever you need it.
IX. Location & Contact Us
Hospital Address: No. 79-1 & 79-2, Xinshi New Street, Baiyun District, Guangzhou, Guangdong Province, China (Postcode: 510410)
International Medical Hotline (Inquiries): +86 (20) 6187 6137 (Consultation & Appointments, English/Chinese services available)
24-Hour Emergency Hotline: +86 (20) 3661 8120 (Emergency Department, 24/7)
Consultation & Booking: +86 133 0249 2246, +86 135 6009 0895
E-mail: [email protected]
Contact Person:
Ms. Jane Lyu (Director of International Affairs)
+86 133 0249 2246 (WeChat/WhatsApp available)
Ms. Karen Li (Director of Commercial Insurance Affairs)
+86 135 6009 0895 (WeChat/WhatsApp available)